How do I enroll as a partner with We Honor Veterans?
To enroll in our program, go to Earn Your Stars. Click on the “Sign Up” button on that webpage and you will be directed to more information and specific directions.
How do I enroll as a non-Hospice partner with We Honor Veterans?
We have only recently opened the program up to non-hospice organizations caring for seriously ill Veterans and their families. For further information, please contact us at firstname.lastname@example.org.
I don’t have or can’t find my Unique Identifier.
Please submit a request to receive your organization’s Unique Identifier by clicking here. If you do not have the previous contact’s email address, please send your organization’s information to email@example.com.
I need to change or update my organization’s contact information.
If you have your organizations unique identifier you can update your information in the partner portal. Or please email us at firstname.lastname@example.org with your organization’s name and address and include the new contact information.
My hospice has multiple locations. If one of us achieves Level 4, are we all considered Level 4 partners?
Each location must sign up and go through the WHV levels individually. Since each office has different staff and patients. As well, all locations will display in our partner directory by zip code, and this helps when families, patients, or VA staff are looking for providers as they can search by zip and then narrow it down by level
I’m not getting any announcements or updates from We Honor Veterans.
To ensure that your organization’s contacts are up to date and subscribed to our mailings, please send the contact’s name and email to email@example.com
I’ve submitted an Activity Report or a contact form and have not heard anything back.
We have recently had an increase in submissions and we appreciate your patience. We will get to your submission as quickly as we can and you will receive a response within two weeks.
I am taking over my role as primary contact for my organization’s We Honor Veterans program and would like to see what we have submitted so far.
To access partner forms, please click here and enter your Unique Identifier. Under the menu on the left side, you will see “My Reports”. If you do not see any forms listed under your Unique Identifier, then a significant time has passed and your previous submissions are no longer available.
How can I find the designated Hospice and Palliative Care contact person at the closest VA and/or Community Based Outpatient Clinic?
To locate the nearest VA office, please click here to find the office nearest to you. It is also helpful to find another We Honor Veterans partners in your area and reach out to inquire who their contact is. To find another partner in your area, search in our Partner Directory.
What is a Hospice-Veteran Partnership (HVP) and what do I need to do to join one?
A Hospice Veteran Partnership (HVP) is a coalition of VA facilities, Veteran Service Organizations and most importantly other community hospices. We ask that you identify such a partnership either locally, regionally or state-wide. Many areas already have active HVPs; please search our HVP Roster to see if there is one near your hospice. Additionally, you can find out more information about HVPs in your state by calling or emailing your State Hospice Organization.
There is not an HVP listed in my area. What should I do?
Partners can also meet this requirement by bringing all three of the HVP components together into a local collaboration. We recommend first reaching out to other partners in your area to see what partnerships already exist. Please search our Partner Directory to find other We Honor Partners in your area.
I’m having trouble accessing my activity report, what can I do?
Our system is not always compatible with Internet Explorer. When trying to submit your activities, make sure you are using Firefox or Google Chrome. If you are still having trouble accessing your report, please contact us at firstname.lastname@example.org
How do I navigate the website?
To navigate the website, please find part one of our website tutorial here.
How do I log in my activity report?
Watch part two of our website tutorial here.
Will it be acceptable to submit activities over a year old?
We will not accept activities over a year old. They will be submitted in at least a year time frame.
Where can I find a copy of my level logo and certificate?
To obtain a copy of your designated level logo, you will need to login to the partner portal. Once you login to the partner portal on the side you will select “your materials”. Once you select “your materials” you will be able to download the level logo and certificate.
Why did I receive an error message when I attempted to log into the Partner Portal with our Unique Identification Number?
If you are receiving an error message upon login, it is possible that your WHV account was removed from the system due to long-term inactivity. Inactive accounts are systematically removed due to storage constraints and to ensure that our Partner Directory accurately reflects engaged WHV participants. To ensure that your account is not removed in the future, please maintain active involvement and prioritize progressing through the WHV Levels in a timely manner.