Level Four Requirements

Level Four: Increase access and improve the quality of care for Veterans in your community.

To become a Level Four Partner:

• Review the following information with your hospice’s staff and volunteers:
  • Level Four Resources
• Complete Your Activity Report.
• Upon receipt and approval of the completed Activity Report, WHV staff will:
  • Email a Level Four Certificate of Recognition
  • Email a Level Four WHV logo
  • Update your hospice’s level on the WHV Partner Directory.

WHV Partner Level Four Required Activities

Education

Staff and Volunteer Education and Programs

• Continue to integrate Veteran-specific content into staff and volunteer orientation and education within your organization.
• Evaluate organization’s Veteran-to-Veteran Volunteer Program. 

Community Education

• Conduct at least three Veteran-specific presentations in any combination of community, healthcare and Veteran organization venues – different from Level Three activities.
• If presenting to same organizations reported in Level Three, programs must include different/updated topics and information.

Organizational Policies and Procedures

• Conduct an evaluation of the: Military History Checklist process (or equivalent) for intake/admission procedures.
• Provide an annual review of Veteran-specific Practice Examples from NHPCO’s Standards of Practice for Hospice Programs for staff and volunteers within your organization.
• Using information gathered through the use of the Military History Checklist (or equivalent), continue to monitor and evaluate demographics of Veterans served by your organization since joining the WHV program. 
• Evaluate procedures for assisting Veterans and families to access benefits (see Veterans Benefits PowerPoint on WHV website and/or online course provided by NHPCO).
• Develop, implement and evaluate procedures for transitioning Veterans across venues of care, including VA Medical Centers.
• Implement the Veteran Specific Questions (VSQ), or similar survey, within your organization. 
• Develop and implement one or more Performance Improvement Projects, one of which must include Veteran-specific items from NHPCO’s Veteran Specific Questions (VSQ) or similar survey, in measurement and reporting of care and services for Veterans.

Hospice-Veteran Partnerships

VA Medical Centers and Veterans Service Organizations

• Continue ongoing relationship development with designated VA contact person and one or more Veterans Service Organizations.
• Document meetings or other activities.

Local, regional and statewide Hospice-Veteran Partnerships

• Continue active participation in local, regional or statewide HVP.
• List participating organizations, date(s) of recent meetings, and outcomes of participation.